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Thank you for interest in employment with the City of Manhattan. Please use the links on this page to view current job openings with the city. We only accept applications for positions that are currently open and advertised. Our online employment site allows applicants to easily search and apply for open positions.

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Applications must be submitted by the closing date on our employment opportunities page. People requiring assistance should contact the city’s Department of Human Resources at (785) 587-2443.

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I.S. SUPPORT SPECIALIST

Location: City of Manhattan | Manhattan, KS | FINANCE | INFORMATION SYSTEMS
Job Status: Full-Time
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Job Description

I.S. SUPPORT SPECIALIST           City of Manhattan, Kansas  →  www.cityofmhk.com     Starting Wage:  $19.85/hr.      

(Regular Full-Time / Non-Exempt)          Closing Date: 03/27/2017  

Review of applications begins immediately.    To apply, please complete the online application.  

POSITION PURPOSE:

The I.S. Support Specialist primarily is responsible for installing, maintaining, and supporting personal computers, printers, peripherals, desktop applications, and operating systems for all departments; assist the network coordinator with installing, maintaining and supporting servers, server-based applications, and operating systems; assist with installing, maintaining, and supporting local and wide area networks including switches, routers, cabling, and related network infrastructure; correctly use domain administration rights in managing users, shares, email, and security; provides technical assistance, support, and training to City staff.

ESSENTIAL FUNCTIONS:

1. Ability to use a computer with considerable skill and proficiency. (Daily)
2. Ability to provide instruction and assistance to City departments in use of personal computer hardware and software via stand alone or local area network connections. (Daily)
3. Ability to maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, operating assigned equipment and communicating with others. (Daily)
4. Ability to read and understand complex technical manuals and instructions for both computer hardware and software. (Daily)
5. Ability to establish and maintain cooperative working relationship with all contacts in the course of work and to maintain confidentiality in the performance of duties. (Daily)
6. Ability to assume duties and adjust appropriately, physically and mentally, as conditions warrant in the performance of assigned duties. (Daily)
7. Ability to occasionally work extended and/or irregular hours. (Monthly)
8. Ability to maintain a valid driver’s license. (Ongoing)

NATURE AND SCOPE:

The Information Systems Support Specialist reports to the Information System Manager and takes direction from the senior-tenured Information Systems Support Specialist and the Database Coordinator. The Information System Manager reports to Assistant Director of Finance who reports to the Director of Finance, who reports to the City Manager.

The Information Systems Division is under the Finance Department. The Information Systems Division is responsible for supporting information systems for the City and for managerial decisions regarding acquisition, support, and maintenance of the City’s midrange computing system and wide area network systems that include email, phone/voice mail, file/application servers, imaging and telecommunication systems.

This position functions in an area in which accuracy, timeliness, and internal customer service are of critical importance. An employee in this position maintains and analyzes existing hardware/software, troubleshoots and corrects errors in existing hardware/software, analyzes information provided by professional journals, vendors, and others regarding new product technology; provides technical assistance and training to other city personnel, updates current technical and user documentation, works on specially assigned projects and prepares various computer reports as required.

This position may also assist in the periodic maintenance and cleaning of equipment, maintain a schedule of routine and requested computer jobs and execute as scheduled, maintain a procedure manual of routine operations, maintain a problem log of system incidents and assist with network hardware and software changes. The position requires considerable initiative and judgment when responding to system messages and user requests. Accuracy, judgment and customer service are of the utmost importance. Errors can be costly in terms of wasted staff time, wasted supplies, lost data, and damaged public and departmental relations.

Position challenges and problems include troubleshooting hardware and software malfunctions resulting in lost time and lost or inaccurate data, solving problems quickly with little downtime and assisting with the growth of the Information Systems Division, especially in the area of training other city personnel in computer software and hardware use. Other major challenges of this position are keeping up-to-date with rapidly changing state of the art technology, assisting and training a variety of users at various skill levels and providing outstanding internal customer service.

The timeliness and accuracy of responses to system messages and user requests is a good indication of the incumbent’s effectiveness. Minimal complaints from the users requesting assistance are another good indicator of this position’s effectiveness.

PRINCIPLE ACCOUNTABILITIES:

1. Administration of desktop systems including installation, maintenance upgrades, and repairs of personal computers and associated hardware including computers, printers, internal and external mass storage devices, scanners, digital cameras, and other associated hardware peripherals.
2. Use advanced troubleshooting procedures to determine current and future points of failure in desktop systems; repair or replace failing components as necessary; purchase replacement parts; serve warranty issues; determine and resolve conflicts in hardware configuration.
3. Install, upgrade and assist users with software applications and their usage; includes word processing, spreadsheets, databases, email, presentation applications, graphics, and desktop-publishing software for department or industry specific software applications; includes stand-alone and network software; assist in solving various kinds of use and resource conflict problems directly or indirectly related to software, operating system, and network interaction.
4. Create and manage network shares and public folders to assist users with the organization, sharing and backing up of files; create and administer domain and email accounts; install and configure Internet, web-browsing and email software, instructing users in their proper use to comply with established City policies.
5. Install and configure both local and network printers for all departments; assist users in resolving printing problems involving both software and hardware configurations.
6. Maintain records of problems and solutions using help desk software; assist in maintenance of Information Systems hardware and software inventory records.
7. Stay abreast of technological changes or advancements in the areas of personal computer usage, information systems, new or updated software and hardware, and local area network communications; read and interpret technical publications and manuals.
8. Requires routine use of City or personal vehicle in support of computer operations at various City facilities.
9. Assist PC/Network Coordinator in day-to-day activities, and in a variety of special projects; provide information and assistance to computer consultants and assist with file server troubleshooting and administration.
10. Assist in keeping current technical and user documentation up-to-date.

KNOWLEDGE, SKILL AND ABILITY:

Must have knowledge and understanding of: computer hardware using Intel & AMD architecture including current motherboards, components, and peripherals; operating systems including Windows 7/8/10, & MAC OS/IOS; principles of local and wide area network topologies, operating systems, hardware and applications; software products including versions of Microsoft Office, File Maker, Adobe products and selected proprietary systems; network devices including firewalls, switches and routers; wireless technologies; desktop and network troubleshooting procedures; problem research and resolution involving a variety of tools including testers and analyzers as well as reference resources including Internet searches and technical manuals. Knowledge of advanced administration concepts including file and directory security schemes, account security, script creation, batch files, log creation and monitoring would be helpful.

Must be able to provide instruction and assistance to City staff in use of personal computer hardware and software via stand-alone or local area network connections. Must have the ability to provide clear and concise reports and technical documents. Must be able to maintain physical condition appropriate to the performance of essential functions. Must also be able to establish and maintain cooperative-working relationships with those contacted in the course of work.

EDUCATION/TRAINING/EXPERIENCE:

Certificate, diploma, or Associates degree in computer science, information systems or a related field. Current/ability to obtain A+ certification from the Computer Technology Industry Association is preferred. Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying. At least one-year formal training program plus two years hands-on experience in computer hardware and software support would be helpful. Experience with managed computers on a Windows domain network is preferred. Other certifications and successful completion of other IT related authorized training courses considered a plus in all categories (i.e. CCNA Cisco Certified Network Associate).

Machines/Equipment Used:

Peripherals associated with computers including displays, printers, projectors, optical devices, mass storage devices, scanners, digital cameras, modems and network related devices including hubs, switches and routers.
Personal computers and related software applications
Copiers Fax UPS devices

Physical/Mental Demands/Working Conditions:

Must be able to operate assigned equipment, transport and install computer hardware.
Cope with stress brought about by dealing with time schedules and deadlines.
Able to perform in a very professional manner at all times.
Must be able to exercise independent judgment in evaluating completeness and accuracy of technical information.
Must be able to logically analyze situations and resolve discrepancies and correct errors.
Sits for prolonged periods of time.
The I.S. Support Specialist may be asked to lift objects weighing up to 40 pounds, but in no event would be asked to lift, bend, or strain with heavy objects, and also would be expected to seek assistance via a tandem lift for lifting and moving heavy objects. Position requires moving, transporting, and installing information technology equipment, to include working in limited physical access areas.

Supervision:

Works independently with occasional supervision needed.
Answers a large number of internal customers inquiries which influences the perception of the quality, courtesy and timeliness of customer services provided by the Finance Department and the City of Manhattan.